Support

Call us

StatPro’s team of experts are always here. Our web based service means you can track your support queries and because we’re global there’ll always be someone, day or night to help.

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London

Support Hours: 08:00 – 18:00 (GMT) Monday – Friday
Support Line: +44 (0)20 8410 9901
Email: uksupport@statpro.com

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Boston

Support Hours: 09:00 – 20:00 (EST) Monday – Friday
Support Line: +1 (877) 619 3992
Email: nasupport@statpro.com

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Toronto, Montreal

Support Hours: 08:30 – 17:30 (EST) Monday – Friday
Support Line: +1 (416) 598 9500
Email: nasupport@statpro.com

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Frankfurt

Support Hours: 08:00 – 18:00 (CET) Monday – Friday
Support Line: + 49 (0) 69 50 50 60 622
Email: germany@statpro.com

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Paris

Support Hours: 08:00 – 18:00 (CET) Monday – Friday
Support Line: +33 (0)140 20 1153
Email: parissupport@statpro.com

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Milan

Support Hours: 08:00 – 18:00 (CET) Monday – Friday
Support Line: +39 (0)2 0069 3301
Email: milansupport@statpro.com

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Cape Town

Support Hours: 08:30 – 17:30 (CAT) Monday – Friday
Support Line: +27 (0) 21 443 2140
Email: sasupport@statpro.com

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Sydney

Support Hours: 09:00 – 17:30 (EST) Monday – Friday
Support Line: +61 (0)2 9884 8163
Email: SydneySupport@statpro.com


Hosted service support

We’ve got 30 years of experience of supporting financial analysis software. Many of our support staff have Microsoft, VMWare and Citrix accredited qualifications. We also have performance measurement specialists within our team to assist you with any data integration or calculation requirements.

StatPro have an integrated support system, just raise a ticket. If you want immediate support, you can contact us directly on the support numbers above or use our contact form.

We maintain high levels of application performance and availability on secure dedicated systems. It means our clients can focus on getting what they need and not worrying about application hosting and maintenance.

We’re pretty obsessed with data security too.